The Whistleblowing GuideSpeak-up Arrangements, Challenges and Best Practices
Wiley Finance 1. Aufl.
Choose the best speak-up arrangements for your organisation The last five years have seen dramatic and fundamental changes in whistleblower procedures for organisations. Prompted by a spate of important public disclosures, organizations are now mandated by law to implement effective arrangements enabling employees to speak up about perceived wrongdoing. Currently few resources exist to help with this. To help fill the gap, The Whistleblowing Guide examines the opportunities and challenges associated with different types of whistleblowing and speak-up arrangements, making recommendations based on best practices you can trust. Identifies the major organisational, structural and cultural obstacles to speaking up through speak-up arrangements Proposes effective whistleblowing and speak-up arrangements Explains the specific policy and legislation requirements that can promote or impede the effective implementation of speak-up arrangements, and how these can be translated into commercial and public organizations across sectors and cultures Makes a clear distinction between internal and external reporting arrangements The Whistleblowing Guide offers conceptual clarification about these key issues, including a focus on internal and external speak-up procedures, organisational response and communication, impartiality and trust.
About the Companion Website vii Chapter 1 Introduction: The Importance of Speak-up Arrangements 1 Speaking Up in Organizations 1 Speak Up Arrangements: A New Perspective for Theory and Practice 2 Sustainable Speak-up Systems: A Model 3 Rationale 4 Who Should Read This Book? 7 Purpose of the Book 8 About the Authors 9 About the Book 10 Endnotes 11 Chapter 2 Why Speak-up Systems: Why Now? 13 Introduction 13 Background: Why Speak-up Systems, Why Now? 13 Endnotes 37 Chapter 3 A Comparative Study of Speak-up Arrangements in Banking, Engineering, and Healthcare Sectors 41 Introduction 41 Banking 42 Engineering 55 Healthcare 66 Conclusion 76 Endnotes 78 Chapter 4 Challenges and Obstacles to Effective Speak-up Arrangements 83 How Do People Speak Up? 84 Whistleblowing Is a Protracted Process 88 What Expectations Do Speak-ups Entail? 92 Challenges of Operating Speak-up Arrangements 97 Barriers to Responsiveness 106 Strategies for Trustworthiness (and Their Potential Pitfalls) 108 Facilitators of Responsiveness 117 Using Speak-up Data 119 Bringing It All Together: A Model for Developing Sustainable Speak-Up Systems 121 Conclusion 122 Endnotes 123 Chapter 5 Speak-up Procedures: A Guide for Professionals 127 Executive Summary 127 Benefits of Effective Speak-up Arrangements: 128 Recommendations 129 Endnotes 137 Chapter 6 Conclusions 139 Academic Literature 139 Empirical Work 142 A Framework for Understanding Speak-up Arrangements 144 Practical Relevance and Recommendations 146 Endnotes 147 Bibliography 149 Appendix 1 Speak-up Arrangements – Key Theories 163 Appendix 2 Project Methodology 167 Appendix 3 Other Resources 169 Index 171
KATE KENNY is Professor in Business and Society at NUI Galway. She has a Phd from Cambridge University's Judge Business School and has held fellowships at the Edmond J. Safra Lab at Harvard University and Judge Business School. She researched whistleblowing for ten years with projects funded by ESRC, British Academy, and Leverhulme Trust. Her book, Whistleblowing: Toward a New Theory, is published by Harvard University Press in 2019. WIM VANDEKERCKHOVE is Reader in Business Ethics, University of Greenwich Business Faculty, and co-director of the Centre for Research in Employment and Work (CREW). He has published extensively on whistleblowing, socially responsible investment and global ethics and serves as an expert for Transparency International Belgium and the Council of Europe. MARIANNA FOTAKI is Professor of Business Ethics, Warwick Business School and a Senior Editor for Organization Studies. She has a PhD from London School of Economics and was a Network Fellow at EJ Safra Centre for Ethics, Harvard University (2014-15). She has worked as a medical doctor for Médecins Sans Frontières and Médecins Du Monde, as advisor to the governments of Armenia, Georgia and Russia, and has co-directed the Centre for Health and the Public Interest (2014-2017).
Recent studies have shown that the effectiveness of whistleblowing in exposing illegal or unethical conduct is greater than all the other corporate security, internal auditing and law enforcement measures combined. Due to significant changes in fundamental whistleblower procedures, organisations are now mandated by law to establish speak-up arrangements that enable employees to disclose perceived misconduct. Although the economic and ethical benefits of whistleblowing are substantial, resources on the development and implementation of speak-up engagements are scarce. The Whistleblowing Guide fills a considerable gap in current literature – discussing the opportunities and challenges associated with numerous types of whistleblowing and speak-up arrangements while offering real-world recommendations based on best practice. This timely guide presents an effective model for the development of sustainable speak-up systems that is rigorously grounded in new, empirical, international research in various organisational settings.
"The Whistleblowing Guide is an incredibly comprehensive exploration of whistleblowing, the theory, the practice and the experience. It picks apart myths and identifies the public interest, commercial and safety benefits, among others, of having an effective speak up system in place. It considers that both a strong ethical culture and trust are essential to the effectiveness of an organisation's speak-up process. It examines what trust means in practice for organisations and what they need to build and maintain trust while never shying away from its complexities. It provides excellent case studies of organisations that have put, and continue to put, significant time and effort into creating an environment in which employees can confidently raise concerns. It explores the variety of internal and external, as well as informal and formal, means organisations have adopted to facilitate and encourage employees to raise concerns. It ends with some very practical tips as to what is required to achieve an effective and robust speak up process. I recommend this book to any person wanting to understand the importance of whistleblowing, speak up systems and how to make them operate effectively." —Jane Ellis, Ellis Seabrook Limited; former Director, Legal Policy & Research Unit, International Bar Association; lead writer of the IBA LPRU'sWhistleblower Protections: A Guide 2018 International Bar Association "As a legal adviser who advises companies in relation to effective whistleblowing arrangements, I found the focus of this book on insights into speaking up from the point of view of those receiving disclosures and operating speak up arrangements to be hugely valuable." —Nicola Rabson, Global Head of Employment and Incentives, Linklaters LLP "Increasingly my clients are looking to ensure their whistleblowing arrangements provide an effective and safe way for individuals to raise issues of concern. This book is essential reading for any manager who wants to understand why such systems are an integral part of good governance." —Jillian Naylor, Partner, Employment and Incentives, Linklaters LLP "There are many journals and books written that attempt to convey the plight of the whistleblower and the sheer desperate situations many face. Rarely is a book written with the employer's view in mind. This book provides undoubtedly some of the most undisputable reasons why organisations simply cannot afford to ignore or not embrace a culture of speaking up and supporting those staff courageous enough to do so, for these staff have the success of your business at the forefront of their concerns. An outstanding and informative guide to all organisations and employers." —Wendy Webster, Expert developer of whistleblower support schemes "This book belongs in every manager's library. Written by leading whistleblowing academics, it's readable, wise and practical. It provides clarity and reminds readers that whistleblowing is not like fixing a clock, rather it's like trying to catch rain drops to understand rainfall. A gem for practitioners and scholars alike, readers will come away enriched with a deeper understanding of whistleblowing and all associated dynamics." —Wendy Addison, Founder and CEO, SpeakOut SpeakUp Ltd
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